What is the booking system and how does it work?

This is an overview of the booking system. The booking system lets patients (existing or new) schedule appointments with you online. It’s as simple as setting up your available hours and locations; patients will be able to see them and book an appointment.

The goal of the booking system is to save time for both the nutritionist and the patient, so they don’t have to coordinate appointments and availability.

Setting up the booking system

To set up your booking system, go to the “Online booking” section in the “Personal page” settings menu (/configuraciones/pagina-personal). There you will have two options:

1. Enable online appointment booking.

2. Allow anyone to book an appointment.

The first option turns the booking system on or off. If it is turned off, no one will be able to book an appointment online.

The second option controls whether only your current patients or anyone can book an appointment with you. Very simple!

Requirements for using the booking system:

Having online booking enabled is not enough to activate this feature. You also need the following settings:

1. Have entered the average duration of an appointment.

That is, how many minutes does one of your appointments last on average? This is used to calculate the available time slots for booking. You’ll find this option in the “Appointments” section of the “General Settings” settings menu (/configuraciones/generales).

2. Have created your business hours.

Creating your business hours answers the questions: On which days and at what times do you see patients? Which appointment types do you offer (in-person, home visit, or online)? You’ll find this option in the “Business hours” section of the “General Settings” settings menu (/configuraciones/generales).

We recommend following this guide:

How to add my office hours?

3. Have made at least one nutritional package public.

That is, which nutritional packages could your patients choose when booking an appointment? You’ll find this option in the “Health Services” settings menu (/configuraciones/paquetes), by clicking the three dots in the top right corner of the package whose visibility you want to change to public.

We recommend following the guide on how to change the visibility of a nutritional package.

About business hours:

By clicking “Add hours” you can choose on which days and at what times you want to enable online booking. You can also add restricted hours (for example, if you don’t want to see patients during lunch).

If you wanted to add another block, for example “Sunday”, you would click “Add hours” and select only Sunday, its hours, and the corresponding addresses.

How does the booking system work?

Once you have set everything up, a green “Book appointment” button will appear on your personal page. When clicking it, the user will see the following and, depending on whether they are your patient or not, will click the corresponding button:

From there, they just need to follow the steps to book the appointment. They will see the days, hours, and packages you set up previously. As soon as the patient books the appointment, you will receive an email with its details, and the appointment will automatically appear in your calendar.

Do you have any other questions? Contact us through the chat!