Account & other

Can I download my information and that of my patients?

Yes, you can download your data and your patients' data from Almendra by emailing soporte@almendra.io. The export takes a few business days to prepare.

If I delete my account, will all my data be deleted?

Yes: deleting your Almendra account erases all your data and your patients' data. If you just need a break, we keep your information for 6 months.

How do I change the image on my homepage/sidebar?

Change the image on your Almendra home page or sidebar from the settings page, in the Visual section, using the upload photo button.

If I cancel my subscription, will my data be deleted?

If you cancel your Almendra subscription, your data stays intact for 6 months so you can reactivate it; after 6 months of inactivity, your data is deleted.

How do I change my password?

Change your Almendra password from General Settings in the Security section: fill in the fields and click Change password.

What happens if I want to stop using Almendra while traveling?

If you stop using Almendra while traveling, we keep your data and your patients' for 6 months; if you don't renew your subscription by then, it's deleted.

How does Almendra AI Assistant work?

Almendra AI Assistant answers nutrition questions in a general context or about a specific patient or meal plan. Each question uses one credit.

Almendra and PayPal

Get paid through PayPal when patients book appointments in Almendra: requirements, linking your account by email, PayPal fees, and currency conversion.

How do I set up my home page?

Customize your Almendra home page with the Customize button: choose which widgets appear on your dashboard and move them between panels.

Account Deletion for Inactive Accounts

Almendra marks your account inactive after 60 days without logging in. You then have 30 days to click Keep my account active before data is deleted.

How do I change my personal subdomain?

Change your Almendra personal subdomain, the link you use to open the software, by editing the Personal subdomain field under Settings > Profile.

How do automatic mailings work?

Almendra sends 5 automatic emails: new patient access, welcome, appointment reminder, birthday greeting, and a form before the first appointment.

I have a suggestion. Who do I contact?

Have a suggestion or an idea to improve Almendra? Email soporte@almendra.io or message us at +51 937031777 and the team will gladly review it.

If I add a food, will other people be able to see it?

Foods you add to Almendra are private: only you and your patients can see them, and no other nutritionist has access to them or their details.

What are the measurements to display within general settings?

Measurements to display in Almendra's General Settings control which anthropometric or lab measurements appear in the second step of an appointment.

Can I add many patients at once if I have a list in Excel?

To import many patients at once from an Excel list, go to Patients in Almendra, click the cloud-with-arrow icon and follow the steps shown.

What is the new patient form?

Almendra's new patient form is a customizable survey patients fill out before their first appointment, so their answers are already in their profile.

How does the new patient form work?

Set up the new patient form in General Settings and send it when booking a first appointment. Answers show up right away in the patient's profile.

Google integration guide

Link Google from General Settings > Security to sync your appointments with Google Calendar and send meal plans and emails from your Gmail in Almendra.

What should I do if I get an error when sending emails?

If Almendra shows an error when sending emails, relink your Google account in Settings > Security, or unlink it to send from Almendra's address instead.

What is Almendra Engine?

Almendra Engine is the AI algorithm that builds personalized meal plans in minutes from age, sex, weight and activity level, which you can then fine-tune.