GlossaryNutrition · Management

Appointment management

The process of assigning, confirming, rescheduling, and recording patient attendance.

Definition and context

The process of assigning, confirming, rescheduling, and recording patient attendance. This definition summarizes the main objective of the concept so that any reader can quickly identify how to apply it.

Includes scheduling, confirmations, reminders, rescheduling, and no-show tracking to optimize the consultation flow.

Why is it relevant?

Improves efficiency and patient satisfaction by ensuring availability and punctuality.

Applied example

Appointments are confirmed 24 hours in advance; if the patient does not respond, a second notice is sent and the slot is released if there is no confirmation, reducing gaps in the schedule.

How to apply it in Almendra

  • Manage the entire appointment cycle from Almendra with automatic confirmations.
  • Record no-shows and reschedules, and adjust policies based on history.
  • Sync reminders with the schedule and patient notes.

Key recommendations

  • Communicate the cancellation and rescheduling policy.
  • Send confirmation and teleconsultation link if applicable.
  • Automate notifications and maintain a clear attendance record.
  • Leave buffers between appointments to avoid delays.
  • Use labels for consultation types and priorities.

Frequently asked questions

How do I handle last-minute cancellations?

Define a clear policy and consider a waiting list; use buffers to rearrange.

What should I do with patients who frequently no-show?

Discuss it during the consultation, adjust schedules, reinforce reminders, or apply the agreed policy.

Related terms

Next step

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